How to use the UK Market Conformity Assessment Bodies (UKMCAB) service

This guidance has been created for all users of the UKMCAB service.

An introduction to the UKMCAB service

The UKMCAB service is the definitive source and a register of UK Government appointed Conformity Assessment Bodies (CABs) who can certify goods for both the Great Britain and Northern Ireland markets.

As the UK exited the EU, an alternative to the previously used NANDO system was required. NANDO is the EU service that provides the same functionality across all member countries and organisations.

In March 2019, a UK version of NANDO was created, on GOV.UK, however it lacked functionality, specifically around the process for CAB creation and approvals from the various organisations and departments involved. These requirements, and others, are intended to be delivered with the bespoke developed UKMCAB service.

For more information about the service, visit our About page.

What is the Beta service and what is in the Public Beta?

UKMCAB is currently in the Public Beta phase. This is where a web site or a service is continually developed to an agreed set of requirements and is delivered in shorter phases of multiple releases. This ensures that the service is always developing, unlike many traditional technology projects where updates can take months and years to reach the user. The service is tested and improved with the help of users who offer feedback or agree to participate in user research. Both of which can influence how the future service is changed.

The Public Beta is the minimum viable product. It is what is required from the site to meet the basic needs of the business owners and the users. In the case of the UKMCAB service the Public Beta is to replace the existing interim site with the same level of functionality.

From the Public Beta the project will continuously release updates through a series of phases which will deliver larger areas of functionality, such as approvals processes.

Who should use the UKMCAB service?

Any organisation that is supplying or manufacturing goods for the UK and NI markets which need to be certified as meeting a set of regulatory standards. This could be anything from maritime equipment to gas appliances, from toys to explosives.

Those organisations who carry out the above certification will also need to ensure they are on this service, and that their details and legislative areas are up to date so that they can be found by others who wish to use their services.

The system is also for use by those who monitor, review and update the service itself, these areas being the UK Accreditation Service (UKAS), other government departments (OGDs) involved in the approval and certification of these organisations and responsibility for the legislative areas that require accreditation from companies, and the Office for Product Safety and Standards (OPSS).

When to use the UKMCAB service

For the organisations registered on the service, their details will be submitted for approval by the UK Accreditation Service (UKAS) when they have completed their accreditation. They are required to keep their details up to date.

For organisations who wish to manufacture and/or supply goods to the UK that require certification, they will use the service to find companies approved to carry out the necessary testing and approvals to allow them to be certified to manufacture or supply those goods.

For the organisations and governmental departments involved in the management of the service, they should use the service whenever they need to add or update Conformity Assessment Bodies (CABs), or when they receive notifications to review submitted CAB records and updates for approval.

How does an organisation get listed on the UKMCAB service?

The UK Accreditation Service (UKAS) (opens in a new tab) is the organisation who carry out the certification process for the government. In the first instance, contact them to understand more about how the process works, and what you will need to do in order to become accredited and therefore listed on the UKMCAB service.

Organisations with administration access to the UKMCAB service

UK Accreditation Service (UKAS), other government departments (OGDs) involved in the approval and certification of these organisations and responsibility for the legislative areas that require accreditation from companies, and the Office for Product Safety and Standards (OPSS) who manage the service.

Generally, UKAS request the addition of new Conformity Assessment Bodies (CABs), OGDs review and approve them, and OPSS have final review and publishing abilities on the service.

How does the Office for Product Safety and Standards (OPSS) use the service?

OPSS are responsible for developing and operating the service. The OPSS digital team will manage the development and release of the service through the phased lifecycle of the project.

OPSS are also responsible for managing Conformity Assessment Bodies (CABs) in some legislative areas within the system, and are the final approval stage in the process of accepting CABs onto the service.

How the information entered into the UKMCAB service is used by the Office for Product Safety and Standards (OPSS)

Please see the Privacy and Terms of Use statements for more information about how your data and privacy is managed.

For the data entered into the service, this is used to display the relevant information regarding Conformity Assessment Bodies (CABs) to those searching the service. Some fields are used purely for searching and are not viewable by public users, as are the supporting documents often supplied by the UK Accreditation Service (UKAS) and other government departments (OGDs). While these are not publicly viewable, they are retained with the records, within the service, and only viewable by those managing the CABs and the service.

Data will be used for internal reporting and analysis to improve the system, for example to identify where there are regulatory areas missing CABs, where CABs are not being returned in the search results correctly, etc.

How do the other government departments (OGDs) use the service?

Please see the Privacy and Terms of Use statements for more information about how your data and privacy is managed.

OGDs will use the service to create Conformity Assessment Bodies (CAB) records, manage approvals and archive requests, and to request entries are archived for the legislative areas that they hold responsibility for.

They may also request reports and analysis from the Office for Product Safety and Standards (OPSS) to understand CAB coverage for their legislative areas and for other purposes relating to their business and operation.

How does the United Kingdom Accreditation Service (UKAS) use the service?

Please see the Privacy and Terms of Use statements for more information about how your data and privacy is managed.

UKAS will use the service to create Conformity Assessment Bodies (CAB) records, manage approvals and archive requests, and to request entries are archived for the legislative areas that they hold responsibility for.

They may also request reports and analysis from the Office for Product Safety and Standards (OPSS) to understand CAB coverage, usage and for other purposes relating to their business and operation.

How to stop receiving email notifications

Email notifications from search results and Conformity Assessment Bodies (CAB) profile pages can be unsubscribed to by selecting the unsubscribe link on the email.

Feed notifications from search results and CAB profile pages can be unsubscribed from by simply deleting them from your feed reader of choice.

Managing your account as a registered user

When you sign into your account by using the Sign in link in the header you will be able to access the administration menu. This will be shown by the link in the header titled Admin.

Managing your notifications and actions as a registered user

Your drafts can be viewed in the Conformity Assessment Bodies (CAB) management queue. This is the first page displayed when logged in and it can be viewed by selecting the Admin link from the header at any point.

The CAB management queue shows all the CAB records you have had some involvement in either by creating, editing or approving and where they are in that process.

The statuses shown for the records and an explanation follow:

  • Draft

    A CAB record has been created and saved before submitting for the next stage. This is only visible to the user who has started the record creation.

  • Awaiting OPSS approval

    A request to create, edit or archive a CAB record has been sent onto Office for Product Safety and Standards (OPSS) for approval. Currently that approval has not been granted and it is in the OPSS user’s CAB management queue.

  • Published

    A CAB record has been approved by all the appropriate areas and OPSS have approved it for publishing. It is now visible to public users in the UK Market Conformity Assessment Bodies (UKMCAB) service.

  • Archived

    A request to archive a CAB record has been approved by all the appropriate areas and OPSS have approved it for archiving. It is now no longer visible to public users in the UKMCAB service.

  • Declined

    A request to create, edit or archive a CAB record has been declined by OPSS. The details of why this was declined, and which area declined it are viewable in the CAB record. If the request was to create the CAB record then it will not be visible to public users in the UKMCAB service.

Responsibilities of an approver

Office for Product Safety and Standards (OPSS) users will have to approve requests for creation, editing or archiving of a CAB record. There may be multiple users within your area who have access to the incoming requests for approval.

These requests can be viewed in the CAB management queue. This is the first page displayed when logging in. Once logged in it can be viewed by selecting the Admin link from the header at any point.

Approvers should monitor their CAB management queue for these requests and review them in a timely manner.

Approving or rejecting requests will open a reason field to be completed. This should be completed and will be viewable by the user who raised the request and recorded in the CAB record history.

Why does the search sometimes show results in a random order?

The reason to randomise entries is to ensure that there is a fair distribution of bodies, and a body entered with a name of “A1” will not always appear first.

When a blank search is performed, i.e. no search term is entered, all the CAB records in the system are displayed. Blank searches can be performed by the user by pressing search with no search term entered or filters selected, or by simply navigating to the search page from another page.

Each morning these search results are randomised. This means that if a blank search is performed in the morning and the afternoon, the results will be in the same order. If that blank search is performed the following day, the results will be in a different order.

The randomisation is not performed at every search as this can increase server load, cause problems with moving to the next page of the returned results for each user, as well as other technical reasons.

When a search term is entered, the sort order defaults to relevancy. When another sort order is selected, that search order takes precedence.

What Cookies do you use? / Where is your Cookies statement?

Please read our cookies policy.

How accessible is UKMCAB service? / Where is your Accessibility statement?

Please read our accessibility policy.

What are the terms and conditions of using the UKMCAB service? / Where is your Terms of Use statement?

Please read our terms and conditions policy.

What are the privacy rules for using the UKMCAB service? / Where is your Privacy statement?

Please read our privacy policy.

How do I contact those responsible for the UKMCAB service?

Contact us.

Please reference the UKMCAB service when you are emailing and ensure you clearly state what you are emailing regarding.

Last updated 2nd May 2023

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